ServiceNow Field Service Management (FSM)

ServiceNow Field Service Management (FSM) streamlines field operations by automating work order management, smart scheduling, and mobile support, ensuring faster resolutions and improved customer satisfaction.

Smarter Scheduling, Faster Resolutions, Better Service.

ServiceNow Field Service Management (FSM) optimizes field operations by automating work order management, scheduling, and dispatching technicians efficiently. It enhances service delivery by connecting field agents, customers, and operations teams in a single platform, ensuring faster issue resolution and improved customer satisfaction.

Enhances Field Service Efficiency – Reduces delays with smart scheduling and real-time updates.
Improves Customer Satisfaction – Provides faster response times and transparent service tracking.
Optimizes Resource Utilization – Ensures technicians and assets are used effectively.
Seamless Integration – Connects FSM with ITSM, CSM, and Asset Management for end-to-end service management.
Increases First-Time Fix Rate – Ensures technicians have the right information and tools to resolve issues on the first visit.